Basic Invite
  • 27-May-2021 to 26-Jun-2021 (MST)
  • Support
  • Washington, UT, USA
  • 14-16
  • Hourly
  • Full Time

PTO, Insurance


Customer Service Evening Team Lead | Technical Support | Experience Recommended

BasicInvite.com, LLC

Washington, Utah

$14-16/hr, depending on experience

Sunday through Thursday, 12 pm - 8 pm

Full Time

In House (No remote options available)

Basic Invite is a website that allows customers to instantly create unique, fully customized wedding invitations, birth announcements, shower cards, holiday cards, and more.

We are currently looking to hire a Customer Service Team Lead to oversee the smooth operation of our office. While we have a high satisfaction rate amongst our customers, issues can arise. Responding to these issues thoroughly and promptly is critical to our success and maintaining high ratings and good rapport with our customers.

RESPONSIBILITIES

Day-to-day responsibilities involve being available to assist team members as they answer questions, respond to customers, and work towards resolutions. When not directly helping other employees, responsibilities include fielding phone calls, answering emails, and processing orders.

Among other day-to-day tasks, the Customer Service Team Leads are also responsible for reviewing employee and team performance, preparing and hosting training sessions, and providing solutions for the team to utilize in day-to-day operations.

REQUIREMENTS

High School Diploma

Ability to read customers and respond to requests quickly and efficiently

Comfortable troubleshooting

Ability to type quickly and maintain proper grammar

Excellent work ethic, ability to stay on task

Tech-savvy

Detail-oriented

Clear communication

Maintain a calm, collected demeanor with every customer and employee in stressful situations

All applicants are encouraged to apply!

BENEFITS

Regularly-accruing PTO

Medical Insurance

Flexible, welcoming work environment

Easy-to-get-along-with co-workers

27" iMac for each employee to use

A gorgeous, brand-new office

HOURS

Sunday through Thursday, 12 pm to 8 pm

BONUS SKILLS

Proficiency in any of the Adobe Suite (Illustrator, InDesign, Photoshop)

Familiarity with Click-Up or other lite project management software

WHO WE ARE

We invite you to learn more about us by visiting our website: https://www.basicinvite.com

We're a small team of perfectionists, dedicated to providing perfectly personalized stationery through simple to use software. We love technology and making the customer experience as smooth as possible. We have dedicated the past 16 years to building the best social stationery company possible and are doing amazing things every day. Currently, we are one of the three best ranked online wedding invitation businesses in the world. Our wedding stationery is sold globally and is consistently featured by some of the biggest names in weddings: Martha Stewart, Style Me Pretty, Ruffled, etc. We service tens of thousands of customers every year and are one of only two companies in the world that let you build your color theme on cards instantly.

Apply at https://www.basicinvite.com/employment-opportunities

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